randumb idiot

what's with people being pissy at their job and not being polite when
administrating customer calls - especially if you're in that line of
business?? i just called UPS to see if they could help me out. i forgot
the address that i was sending a package to at home. i had previously sent
out a package to the same location awhile back and was wondering if this
address were in some sort of record system. SO, i called the exact UPS
location where i had done this ordeal -- right off the bat, the lady
answers the phone by just saying, "hello?" ...uh....no 'good afternoon,
UPS' or 'UPS, this is bla bla speaking' or just plain old
'UPS'....nope...she says "hello?" like i'm suppose to assume that i called
the right spot. WHATEVER...i'm a polite person in general and when it
comes to people that have to deal with customers, i even give them benefit
of the doubt and carry myself even more polite cause yes, they could be
having a bad day. we all have bad days. i've worked in customer service
before and having a nice customer makes it easier to work with. so i ensue
niceness. i ask politely, "is it possible to get the address of a package
i had sent awhile ago at your location?" she asks, "is it longer than 30
days" and i say "yes, definitely" and then she asks, "do you know the
date?" and this i don't know so i say, "no, i'm sorry. i'm not sure, but
it was longer than a month." she replies, "well records only stay in the
system for 30 days." no biggie...but this is an important package, so i
continue, "well, if you have all MY information, does it keep some sort of
record of the places i sent it to?" then she gets upset cause now she has
to work for real. jesus christ! after she gives a small huff that i can
hear under her breath, she says, "hold on." i hold for at least 7 minutes
(i have a clock on my phone). i'm not hanging up and giving her the
pleasure. f*ck that! she gets back on, "did you have the name of the
place you sent it to?" i give her a last name. she says with attitude
now, "that's it? you don't have anything else, like the location?"
uh...hey, retard...isn't this why i'm calling?? so i break it down for the
slow: "i just wanted to know if there was a record of places i send
packages to. i don't have the address, but i had sent a package there
before. i need to send a package to this same address. is this possible?
i mean...if it's not possible, then i apologize to bother you." after
giving her the "mean" niceness, she says with a tiff, "i need the exact
date or the place. that's all. hold on." she puts me on hold AGAIN! are
you serious???? she gets back on 2 minutes later and tells me the same
sentence she said before. i say "thanks" and we peace out on that.

i called UPS general customer service afterwards. nicer people who told me
the same thing.

that's all i ask for. nice delivery. if you can't do it, then you can't
do it. don't give me attitude for you coming in to work when you don't
want to. i'm stuck here too lady. might as well work with what you got
and be somewhat good at it.

work hard to get the job you want peoples!! i know its harder than it
sounds, but if you're passionate about what you want to do....then keep
working on it. people start to notice. they don't call me a writer
because i tell'em i do it....i just do it. (see how you're reading me,
instead of listening to my voice.)